Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 1 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

After you have confirmed you're happy with the item, it is shipped the next day. If you do not reply back to us to confirm you're happy with the design, after three days we will print and ship it but will keep contacting you to try and get a reply.

→ Customs
Buyers are responsible for any customs and import taxes that may apply. If customs hold your item, we cannot be held responsible for it turning up later than the expected delivery time, this is something we have no control over, we're sorry if this will inconvenience you in any way.

→ Wrong Address
We cannot be held responsible for incorrect addresses input during payment, please always double-check your address is correct when ordering.

→ Christmas Post
The delivery time can be longer during peak periods, any time leading up to Christmas.
We can not be held responsible for parcels arriving later than our delivery times on our Etsy store, due to how slow the Christmas post can be in December.

→ Returns
Due to the personalised nature of our products, returns and exchanges are not applicable to most of our products. If your item arrives damaged or faulty, please contact us within 7 days of receipt in order for us to assist you further. Postage costs cannot be refunded. Refunds will be minus your P&P charge.

Frequently Asked Questions

Custom and personalised orders

We care about our customers and if anyone is unhappy with their order please message us on Etsy and we will be more than happy to try and fix the problem with any order.

Legal imprint