Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 2 - 3 weeks
  • France : 2 - 3 weeks
  • Ireland : 5 - 7 business days
  • Isle of Man : 5 - 7 business days
  • United Kingdom : 2 - 3 business days
  • United States : 2 - 3 weeks
  • Europe : 2 - 4 weeks
  • Australia, New Zealand and Oceania : 3 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 1 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

After you have confirmed you're happy with the item, it is shipped the next day. If you do not reply back to us to confirm you're happy with the design, after three days we will print and ship it but will keep contacting you to try and get a reply.

→ Customs
Buyers are responsible for any customs and import taxes that may apply. If customs hold your item, we cannot be held responsible for it turning up later than the expected delivery time, this is something we have no control over, we're sorry if this will inconvenience you in any way.

→ Wrong Address
We cannot be held responsible for incorrect addresses input during payment, please always double-check your address is correct when ordering.

→ Christmas Post
The delivery time can be longer during peak periods, any time leading up to Christmas.
We can not be held responsible for parcels arriving later than our delivery times on our Etsy store, due to how slow the Christmas post can be in December.

→ Returns
Due to the personalised nature of our products, returns and exchanges are not applicable to most of our products. If your item arrives damaged or faulty, please contact us within 7 days of receipt in order for us to assist you further. Postage costs cannot be refunded. Refunds will be minus your P&P charge.

Frequently Asked Questions

I would like a few changes to this picture?

Once you have ordered send us an Etsy message and we will then personalize this picture at no extra cost. We will send you photos of our screen so you can check your 100% happy before it’s posted to you. We can personalize all the words for you, show you a font list for you to choose from, and change any colours you like.

Can you post a picture straight to my family or friend?

After ordering please send us a etsy message to confirm the new address and your mobile number.

How do I send my own photo to you?

After ordering please send your photos to us in an Etsy message. (Etsy will only allow you to attach three photos per message.)

What is a canvas?

Canvas arrives ready to hang on your wall, your image will be printed on 100% cotton canvas and stretched onto a sturdy wooden frame making it a perfect frame for your wall.

How long does it take for changes to be made on the picture?

It normally takes about 1-2 working days, please keep checking your messages on Etsy as once the changes are made, we need you to look at a preview of your picture to confirm you are happy with it before we post it to you.

Do you ship worldwide?

Yes, we ship to Isle of Man, Ireland, France, Belgium, Spain, Netherlands, Denmark, Norway, and the United States.

What is a sparkle coating canvas?

A one of a kind hand-finished sparkle effect, suitable for any special occasion to give to family or friends. Surprise them with a canvas that really twinkles and sparkles even in natural daylight.

I want a word glittered, how do I order that?
We will expertly glitter a single word in your choice of color, order the ‘glitter word’ extra then send us an Etsy message to let us know the word you're having glittered and what color glitter you want us to use.

I want a word glittered, how do I order that?

We will expertly glitter a single word in your choice of color, order the ‘glitter word’ extra then send us an Etsy message to let us know the word you're having glittered and what color glitter you want us to use.

Custom and personalised orders

We care about our customers and if anyone is unhappy with their order please message us on Etsy and we will be more than happy to try and fix the problem with any order.

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